"Á¦1ºÎ °´½Ç ºÎ¹® Chapter 1. Reservation Service¥° (°´½Ç¿¹¾àÀÇ ¼ºñ½º) Chapter 2. Reservation Service¥± (°´½Ç¿¹¾àÀÇ ¼ºñ½º) Chapter 3. Operator`s Service (±³È¯¿øÀÇ ¼ºñ½º) Chapter 4. Concierge Service (ÄÁ½Ã¾îÁö ¼ºñ½º) Chapter 5. Door man/Bell man Service¥° (µµ¾î¸Ç/º§¸Ç ¼ºñ½º) Chapter 6. Door man/Bell man Service¥± (µµ¾î¸Ç/º§¸Ç ¼ºñ½º) Chapter 7. Front Service¥° (ÇÁ·±Æ® ¼ºñ½º) Chapter 8. Front Service¥± (ÇÁ·±Æ® ¼ºñ½º) Chapter 9. Housekeeping Service (ÇϿ콺ŰÇÎ ¼ºñ½º) Á¦2ºÎ ½ÄÀ½·á ºÎ¹® Chapter 10. Room Service (·ë ¼ºñ½º) Chapter 11. Food & Beverage Service ¥° (½ÄÀ½·á ¼ºñ½º) Chapter 12. Food & Beverage Service ¥± (½ÄÀ½·á ¼ºñ½º) Chapter 13. Food & Beverage Service ¥² (½ÄÀ½·á ¼ºñ½º) Á¦3ºÎ Review Chapter 14. Activity¥° (Making dialogue) Chapter 15. Activity¥± (Making dialogue) Appendix Hotel Glossary Answer Key"